Privacy Policy

1. Overview

VALCRONS is an industrial expertise connection platform. We help industrial facilities submit operational support requests and connect with independent experts, technicians, engineers, and service professionals.

This Privacy Policy explains how VALCRONS may collect, use, store, and protect information provided through the platform. By using VALCRONS, you agree to the practices described in this policy.

2. Information We Collect

We may collect account information, contact details, company information, facility request details, expert profile information, uploaded files, messages, technical logs, and usage data needed to operate the platform.

Facility requests may include operational descriptions, urgency level, industry type, location, support category, and other information voluntarily submitted by the user.

3. How We Use Information

We use information to create and manage accounts, display requests, connect facilities with relevant experts, send notifications, improve platform reliability, prevent misuse, support security, and communicate with users.

VALCRONS does not sell user information as part of its core platform operation.

4. Industrial Information

Users should avoid submitting confidential trade secrets, classified information, sensitive plant security details, or information that they are not authorized to share.

VALCRONS is not responsible for the accuracy, completeness, or legality of information submitted by users.

5. Sharing Information

Certain request details may be visible to experts for the purpose of evaluating whether they can assist. Contact information may be limited or protected until a facility approves communication or until platform rules permit disclosure.

We may also share information when required by law, to protect platform security, prevent fraud, enforce our terms, or comply with legal obligations.

6. Data Security

We use reasonable technical and organizational safeguards to protect platform data. However, no online platform can guarantee absolute security.

Users are responsible for protecting their login credentials and for ensuring that submitted information is appropriate for platform use.

7. Data Retention

We may retain account information, request history, messages, logs, and related records as long as necessary to operate the platform, comply with legal obligations, resolve disputes, and enforce platform rules.

8. User Choices

Users may update certain account information through their profile or settings page. Users may also request account deletion, subject to legal, security, operational, and record retention requirements.

9. No Professional or Safety Guarantee

VALCRONS is a connection platform only. We do not verify every technical statement, guarantee expert performance, supervise repairs, operate equipment, or assume responsibility for industrial decisions made by users.

10. Contact

For privacy questions, contact us at support@valcrons.com.